General Policies and Procedures
As a condition of enrollment at I Heart My Voice, students and their parents agree to abide by all policies set forth by I Heart My Voice. By making payment you are agreeing to all studio policies and the IHMV Enrollment Agreement.

IHMV does not guarantee any result. All clients take 100% responsibility for their own development and achievement.

Payment must be made in full and processed prior to booking your session.  Sessions must be booked at least 24 hours in advance. Studio time is reserved for each client to the exclusion of other business. Please keep your weekly appointment time consistent. Please be on time. All sessions will start and end within 5 minutes to the hour to allow for transition between clients, even if you are late or early. Sessions are based on a 55-minute hour. The extra 5 minutes gives us time to address any billing or logistical issues, take a bathroom break, and get ready for the next client.

Rescheduling and Cancellation Policies
Please email at least 24 hours in advance to cancel your session, otherwise the session time will be charged/forfeited. With 24-hour notification, you can reschedule a maximum of 1 session per month, to be rescheduled within 1 month. Individual Power Hours and VIP Intensives cannot be rescheduled.

If Roxie cannot attend a session, Lucas will coach the session. If the studio has to cancel unexpectedly, you will not be charged for your session and the session can be rescheduled. If the studio is fully booked or hosting an event, your program end date will be extended. 

Refund Policy
IHMV programs have a start and end date. The program and all features and benefits contained within the program will not be extended past the program end date. We require a deposit to start your program, which includes administration, registration, credit card processing, coaching preparation, and scheduling that takes place to begin each new program. In addition, studio time is reserved for you to the exclusion of other business,

Because your purchase is a coaching program, we do not offer refunds for program cancellation at any time. All agreements and purchases are binding. IHMV investments are non-refundable. If you cancel your program for any reason, no refund will be provided. In event of an illness, birth, death or similarly unforeseen events, please reach out to, and if possible, necessary adjustments will be made to your program.

Late Payment Policy
If Client is not current with payment, Client cannot attend sessions. If Client’s account becomes past due and Client does not rectify the balance within 5 business days all services and programs will be immediately suspended. Upon the decline of the Client’s scheduled coaching payment, Company will contact Client to attempt to resolve the defaulted payment. Company will send Client three emails notifying Client that Client’s payment has declined and attempt to telephone Client and leave a voicemail message if necessary. If, after 20-business days, the default is not rectified, Company may terminate the program, and no refund will be owing.

Billing Policies
Deposit payment must be made in full and processed prior to the start of your program or session. United States payment by credit card must be made no later than 48 hours in advance. Foreign payments must be made no later than 72 hours in advance. 

Clients agrees to provide credit card and authorizes Company to charge credit card for agreed upon purchases prior to first session with payment plans. Client understands their information will be saved to file for future transactions to their account.

Payments are due on the 14th and/or 28th of each month, depending on program and date of signup.

IHMV will charge a two-percent (2%) late penalty to all balances that are not paid in a timely manner by Client.

Practice Policy
Maintaining a consistent, daily practice routine is required for singers to experience worthwhile growth in any area. By enrolling in an IHMV program, you take 100% responsibility for your own development and success. IHMV does not guarantee any result. 

Schedule a daily practice time for yourself. It is important, as with any field of study, to be consistent, so that your skill can grow and improve. The voice works exactly the same as an athlete training his body; one practice time a week will not make a difference. We strongly encourage you to practice as much as possible, which should be fun! 

Where: Find a place where you can feel comfortable singing, whether it's your car, bedroom, basement, garage, or bathroom. Make sure that this is a place you can count on to be available!

When: Make your practice time consistent every day: same time, same place. Fight to avoid interruptions in your practice schedule. Find your best time of day. Practice at least once a day. Use your singing voice correctly, and often!

How: Always warm up your singing muscles before doing any serious vocal work. Run through your drills, exercises,  and scales, before getting to your songs. Be gentle--especially in the morning!

For Parents
Parents and guests may sit in for the first or last 5 minutes of each session. We require a 1:1 coaching environment with your child in order to gain the full attention of the child without the natural distraction and/or input of a parent.

Regularity in practice is important. Please support your child in maintaining regular, consistent practice at home. Parents must play an important role in guiding their children's musical training. Repetition is one of the key elements for success with students; the more they practice, the more confident they will feel. While the length of time is not so important for young singers, please support them to practice their assignments several times each day. Let your child select a regular time for practice to begin. With your help, good practicing habits will be easily established. As parents, you have the responsibility of showing an interest in your child's progress. Patience, praise, and enthusiasm as your child learns and progresses will make all the difference in the world. 

Recording Policy

Please click here to review our recording policy.

Contact Info

Office Hours:
Mon-Fri: 9:00am-5:00pm
Sat: 9:00am-12:00pm

T 818-687-8990

Please refer all scheduling, billing and logistical questions to the IHMV team by emailing:

Roxie is available for urgent questions during the week by emailing: However, if you feel you need additional coaching time, please book an additional session.